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    Hospitality Industry Outlook 2023

    EHL Group's CEO, Markus Venzin, opens this hospitality industry report by asking the poignant question: How can hospitality reposition itself as an attractive, tech-savvy, sustainable and innovative sector in the face of today’s shifting times and changing customer needs? This is, he says, a recurring question after a few tough years where many ...

    Reports, Case Studies and Infographics

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    Business Management
    Image représentant Service Excellence Guide: from Service Design to Service Recovery

    Service Excellence Guide: from Service Design to Service Recovery

    Business Management
    Image représentant Infographic: Key differences between Customer Service and Customer Experience

    Infographic: Key differences between Customer Service and Customer Experience

    Business Management
    Image représentant Infographic: Benefits of excellent customer service

    Infographic: Benefits of excellent customer service

    Business Management
    Image représentant How to Achieve Service Excellence? A 7 Step Action Plan

    How to Achieve Service Excellence? A 7 Step Action Plan

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    Business Management
    Image représentant Infographic: 7 steps to Achieve Service Excellence

    Infographic: 7 steps to Achieve Service Excellence

    Want to study at the best Hospitality University in the world?

    Explore the various EHL programs depending on your level, aspirations, career goals and personality.

    Videos and Webinars

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    Hospitality Industry
    Image représentant Resilience: The future of the Hospitality Industry

    Resilience: The future of the Hospitality Industry

    Hospitality Industry
    Image représentant The future of the Food Service Industry

    The future of the Food Service Industry

    Hospitality Industry
    Image représentant Setting the Bar: Navigating the Second Golden Age of Drinking

    Setting the Bar: Navigating the Second Golden Age of Drinking

    Hospitality Industry
    Image représentant What is Co-Living? The Hmlet example

    What is Co-Living? The Hmlet example

    Business Management
    Image représentant Insights on the Private Equity Market

    Insights on the Private Equity Market

    Hospitality Industry
    Image représentant How has the hotel development scene evolved?

    How has the hotel development scene evolved?

    Business Management
    Image représentant Consumer Branding: Is authenticity enough?

    Consumer Branding: Is authenticity enough?

    Business Management
    Image représentant The future of work: how to navigate shifting workplace trends

    The future of work: how to navigate shifting workplace trends

    Hospitality Industry
    Image représentant The Alila journey: In conversation with co-founder Mark Edleson

    The Alila journey: In conversation with co-founder Mark Edleson

    Hospitality Industry
    Image représentant Cultivating excellence: Building brands with Banyan Tree

    Cultivating excellence: Building brands with Banyan Tree

    Business Management
    Image représentant Building Economies: Stories from Singapore

    Building Economies: Stories from Singapore

    Hospitality Industry
    Image représentant Kempinski Hotels: A legacy European brand in Asia

    Kempinski Hotels: A legacy European brand in Asia

    Business Management
    Image représentant People Analytics: The Future of HR

    People Analytics: The Future of HR

    Hospitality Industry
    Image représentant Hotel & Restaurant Concept Design

    Hotel & Restaurant Concept Design

    Hospitality Industry
    Image représentant Post-Pandemic Hospitality Trends & Economics in China

    Post-Pandemic Hospitality Trends & Economics in China

    Business Management
    Image représentant The New Social Club

    The New Social Club

    Hospitality Industry
    Image représentant Market Perspective: Sri Lanka

    Market Perspective: Sri Lanka

    Hospitality Industry
    Image représentant The Peninsula Standard

    The Peninsula Standard

    Hospitality Industry
    Image représentant The Langham (R)evolution: In Conversation with CEO Stefan Leser

    The Langham (R)evolution: In Conversation with CEO Stefan Leser

    Business Management
    Image représentant Diversity, Equity & Inclusion: (Achievable) Ideals > Buzzwords

    Diversity, Equity & Inclusion: (Achievable) Ideals > Buzzwords

    Business Management
    Image représentant The Lux Retail Experience = Experiencing Luxury?

    The Lux Retail Experience = Experiencing Luxury?

    Business Management
    Image représentant From Hospitality to Coffee & Education: An Entrepreneurial Journey

    From Hospitality to Coffee & Education: An Entrepreneurial Journey

    Business Management
    Image représentant On Leadership, Southeast Asia & Building a Legacy Global Brand: In Conversation with Dr. Richard Helfer

    On Leadership, Southeast Asia & Building a Legacy Global Brand: In Conversation with Dr. Richard Helfer

    Hospitality Industry
    Image représentant Hospital(ity) in Healthcare

    Hospital(ity) in Healthcare

    Business Management
    Image représentant A Career Journey Amidst Crises

    A Career Journey Amidst Crises

    Business Management
    Image représentant How to make a family business in hospitality work

    How to make a family business in hospitality work

    Hospitality Industry
    Image représentant Innovative Talent Management In The Hospitality Industry - Master Class

    Innovative Talent Management In The Hospitality Industry - Master Class

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